For Online Purchases:
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You can return items within 10 days from the delivery date.
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Refunds (if eligible) will be made after we receive your return.
- Online store doesn't support exchanges.
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To return an item, email support@mashaonline.com to schedule a one-time pickup.
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Allow 2–3 business days for your items to reach us and another 3 business days to process the refund.
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Your bank may take 7–14 business days to show the refund in your account.
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Returns will not be accepted after the 10-day period.
For Sale Items:
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You can exchange sale items within 7 days of purchase at a Masha that stocks the same product category.
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Sale items are non-refundable.
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You can request a one-time return pickup within 7 days of delivery. If eligible, we’ll issue you a voucher for the same amount.
Return Conditions:
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Items must be unused, with tags and packaging intact.
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Please keep your receipt.
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Returns must be made in the same country where the item was purchased.
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No returns will be accepted during the first 3 days of any in-store sale or promotion.